Case Study

• The OD Journey of TCS
  • Pre OD Scenario
  • Alignment & Structure at TCS
  • Scenario Building Workshops
  • Goal Alignment & Balance Scorecard
  • Propel
  • Value Card
  • Initiatives Deployed
  • Account Excellence Program
  • Paradigm Shift : Past OD Scenario

Introduction to Organizational Development

• Introduction
• Objectives of Organizational Development
• Implications of Organizational Development
• Organizational Development How Effective it is
• what Issues Can OD Address
• Scope of Organizational Development
• Problems With OD
• Key Concepts

Definitions Of Organizational Development

• Definitions
• Characteristics of Organizational Development
  • Focus on Culture and Process
  • Collaboration
  • Accomplishment of Tasks
  • Human and Social Sides
  • Participation
  • System Change
  • Facilitation
  • Over Arching Goals
  • Action Research Model
  • Developmental View

History Of Organizational Development

• Five Stems of OD Practice
• Assumptions in OD

Ethics and Values Of Organizational Development

• Ethics of OD
  • Responsibility to Ourselves
  • Responsibility for Professional Development and Competence
  • Responsibility to Clients and Significant Others
  • Responsibility to The OD Community
  • Social Responsibility
• A Model OF Ethical Dilemmas
• Values of OD
  • Humanistic Values
  • Organic Values
  • Democratic Values
  • Values in Transition

OD Practitioner

• The Organization Development Practitioner
• Role Demands on OD Practitioners
• Foundation Competencies
• Competencies of an Effective OD Practitioners
• Core Competencies
• Client vs. Consultant Knowledge
• Future OD
• Four Key Orientations of OD
• Basic OD Model
• Organizational Development Interventions
• Organization Development Across Cultures

Organizational Change

• Organizational Change
• Change Management
• Speed of Change
• Characteristics of OC
• Forms of Change
  • Planned Change
  • Unplanned Change
  • Radical Change
  • Transformational Change
• Change Agents

Force for Change

• External Forces
• Internal Forces
• Resistance to Change
  • Individual Resistance
  • Group Resistance
  • Organizational Resistance
• Minimizing Resistance to Change

Approaches to Managing Organizational Change

• Three Stage Model
  • Unfreezing
  • Moving
  • Refreezing
• Force Field Analysis
• Kotters Eight Step Model
  • Create Urgency
  • Form a Powerful Coalition
  • Create a Vision For Change
  • Communicate The Vision
  • Remove Obstacles
  • Create Short-Term Wins
  • Build on the Change
  • Anchor the Changes in Corporate Culture

Systems Theory

• Burke-Litwin Change Model
• Porras & Robertson Model
• Factors Constituting an Organizational Work Setting
• Impact of Change on Human Resource Planning
• Quality Consciousness
• Case Study : Strategic Change Management

  OD Interventions

• Intervention
• A Succesfull OD Intervention
• T Groups
• Value Clarification
• Training & Development
• Job Design
• Job Description
• Leadership Development
• Coaching
• Conflict Management
• Mentoring
• 360 Degree Feedback
• Action Learning
• Responsibility Charting

Team / Work Group Interventions

• Dialogue Sessions
• Team Building
• Johari Window
• Meeting Facilitation
• Fish Bowl
• Inter-team Conflict Management
• Process Consultation
• Third Party Peace Meeting
• Strategic Alignment Assistance
• Role Analysis Technique (RAT)

Comprehensive OD Interventions

• Introduction
• Beckhard’s Confrontation Meeting

Strategic Management Activities

• Stream Analysis
• Survey Feedback
• Steps of Optimal Survey
• Grid of Organizational Development
• Phases in Grid OD

Case Study

• Organizational Development and Growth in General Elecricals

Process Interventions

• Six Sigma
• Continuous Process Improvement/TQM
• Process Reengineering
• Benchmarking
• Sociotechnical System

Structural  Interventions

• Structural Design
• Self - Managed Teams
• Quality Circles
• Downsizing
• Downsizing Process
• Downsizing Tactics
• High - Involvement Organizations
• Work Redesign
• Quality Of Work Life (QWL)
• Parallel Structures
• Management By Objective (MBO)

HR Management Interventions

• Goal setting
• Performance Appraisal
• Reward Systems
• Career Planning And Development
• Managing Work Force Diversity
• Employee Wellness

Process & Operational Components Of OD

• Model Of Organisational Development
• Stages Of OD Process Model
• The Diagnostic Phase
• Action plan / Strategy Development
• Action And Stabilization Phase
• Evaluation And Modification Phase
• Conditions For Managing Change Through OD Process

Assessment OF Organisational Development

• Implementation And Evaluation Assessment
• Difference Between Implementation And Evaluation
• Conditions For Failure In OD Efforts

Action Research

• A Process And An Approach
• Kurt Lewin ’ s Action Research Model
• Action Research Process

Growth Of Organisational Development In Global Setting

• World Wide Organizations
• Growth Of OD In Global Setting
• Cross Cultural Dimensions
• Cultural And Economic Contexts Of International OD practices
• Trends affecting OD Practices

Issues In Consultant Client Relations

• Contingency Approach
• Mechanistic Approach
• Organic Structure

Issues In Consultant Client Relations

• Contingency Approach
• Mechanistic Approach
• Organic Structure

Indian Experiences In Organisational Development Training As An OD Intervention

• Action Research As An OD Intervention
• Survey Feedback As An OD Intervention
• HRD And HRD Audit As An OD Intervention
• Role Focused Intervention As An OD Intervention
• Person Focused Intervention As An OD Intervention
• Power Politics And OD
• Applying The Use Of Power In OD

  System Ramification

• Resistance To Change Efforts
• Leadership And Leadership Style
• Training And Development Of Consultation Skill
• Rewards
• Constructive Feedback
• Staffing And Career Development
• Organisational Justice
• Labor Relations
• Monetary Cost And Skill Demands