• Communication Basics
  • Importance of Business Communication
  • Definition of Communication
  • Business Benefits of Effective Communication
  • Role of Communication in Business
  • The communication processes and elements/ components of communication
  • Characteristics of Communication

 

• Principles of communication
  • Principles of communication
    • Direct Supervision
    • Two way Communication
    • Informal Communication
    • Listening
    • Result and Cause
    • Clarity
    • Internal and External
    • Specific
    • Honesty in Communication

 

• Written Communication - Letter Writing - Business Messages - Letter Patterns
  • Written Communication
  • Letter Writing
    • Planning The Letter
    • Types of Business Messages
      • Positive or Good News Messages
      • Negative or Bad News Messages
      • Neutral or Routine Messages
      • Persuasive or Influential Messages
• Different Approaches
  • Direct Approach
  • Indirect Approach
• Patterns
  • Information Letters
  • Good News Letter
  • Direct Request Letter
  • Persuasive Letter
  • Oral Presentation - Purpose & kinds of Presentation - Preparing for Oral Presentation - Mode of Delivery
    • Presentations
      • Purpose Of Presentations
      • Kinds Of Presentations
      • Preparing for an Oral Presentation
      • Factors Determining Effective Speaking
      • Modes of Delivering speech

 

• Factors Affecting Presentation
  • Presentation
  • Factors Affecting Presentation
    • Audience analysis
    • Communication Environment
    • Personal Appearance
    • Use of Visuals
    • Opening and Closing of Presentation
    • Organising The Presentation
    • Language and Words
    • Quality of Voice
    • Body Language
    • Answering Questions

 

• Tips for Effective Presentation - Visual Aids in oral Presentation
  • Presentations
    • Tips for giving Effective Presentations
    • Tips For Creating Power Point Presentations
    • Tips to make presentation Interesting

 

• Verbal Communication
  • Means/Media of Communication
  • Verbal Communication
    • Oral (Advantages, Limitations)
    • Written (Characteristics, Advantages, Limitations)
    • Oral Vs. Written communication

     

• Non Verbal Communication
  • Means/Media of Communication
  • Non-Verbal Communication
    • Sign Language- visual sign in business
    • Audio/ visual Signals( Advantages, Limitations)
    • Body Language- Head, Face, Eye Contact, Gestures,  Postures

 

• Para Language
• Space Surrounding And Time
• Time Language

 

• Interpersonal Communication
  • Interpersonal or Interactional Communication
  • Elements of Interpersonal mode of Communication

 

• Barriers to Communication and Guidelines to Overcome Barriers
  • Barriers to Communication
  • How to Overcome Barriers

 

• Functional Analysis of Business Letter - Forms of Business Letter
  • Means of Internal Communication
  • Memoranda
    • Format of the memo
    •  Tips on Writing a memo
    • Exploratory phase of writing a memo
    • Crafting Space
    • Achieving a personal or human touch
    • Other means internal Communication
• Notices
• Circulars and Questionnaires
• Office Orders

 

• Memos - Notices – Circulars
  • Means of internal Communication
  • Memoranda
    • Format of the memo
    • Tips on Writing a memo
    • Exploratory phase of writing a memo
    • Crafting Space
    • Achieving a personal or human touch
    • Other means internal Communication
• Notices
• Circulars and Questionnaires
• Office Orders

 

• Email as a Form of Communication
  • Email as a Form of Communication
    • Weakest links in E mail
    • How can You make your Email Work For you
    • Persuasive Message

 

• Report - Types of Report, Structure of a Report, Planning a Report
  • Report
  • Types of Reports
  • Structure of a formal report
  • Patterns of Presenting a Report
  • Other formats for formal reports
  • Covering Memo
  • Checklist for compiling report
    • Planning a report
      • Defining the problem for an analytical report
      • Defining the problem
      • Developing statement of  problem
      • Developing a preliminary report
      • Preparing the work plan
      • Statement of the problem
      • Purpose and scope of work
      •  Source and methods of data collection
      • Preliminary outline
      • Investigating information
      • Adapting report to the audience
      • Appropriate channel and medium

       

• Report - Electronic Report - Characteristics & Principles of a Good Report
  • Report
    • Electronic Reports
    • Characteristics of a good Report
    • Principles of Drafting a Report
    • Reports to different Levels Of Management