• Communication Basics
  • Importance of Business Communication
  • Definition of Communication
  • Business Benefits of Effective Communication
  • Role of Communication in Business
  • The communication processes and elements/ components of communication
  • Characteristics of Communication

   

• Types of Communication
  • Types of Communication
    • Upward Communication – Objectives and Limitations
    • Downward Communication – Objectives and Limitations
    • Horizontal Communication - Objectives and Limitations
    • Diagonal Communication - Objectives and Limitations

 

• Principles of communication
  • Principles of communication
    • Direct Supervision
    • Two way Communication
    • Informal Communication
    • Listening
    • Result and Cause
    • Clarity
    • Internal and External
    • Specific
    • Honesty in Communication

   

• Interpersonal Communication
  • Interpersonal or Interactional Communication
  • Elements of Interpersonal mode of Communication

 

• Work Team Communication - Group Dynamics

         

• Verbal Communication
  • Means/Media of Communication
  • Verbal Communication
    • Oral (Advantages, Limitations)
    • Written (Characteristics, Advantages, Limitations)
    • Oral Vs. Written communication

 

• Non Verbal Communication
  • Means/Media of Communication
    • Non-Verbal Communication
      • Sign Language- visual sign in business
      • Audio/ visual Signals( Advantages, Limitations)
      • Body Language- Head, Face, Eye Contact, Gestures,  Postures

 

• Para Language
• Space Surrounding And Time
• Time Language

   

• Cross Cultural Communication - Diverse Work Force
  • Diverse Work Force /Cross Cultural Communication
    • Challenges of Intercultural Communication
    • Understanding The Concepts of Culture
    • Steps to overcome Ethnocentrism and Stereotyping
    • Social Differences
    • Nonverbal Differences
    • Other Differences
    • Adapting to other Business Cultures
    • Improving Intercultural Communication Skills

   

• Barriers to Communication and Guidelines to Overcome Barriers
  • Barriers to Communication
  • How to Overcome Barriers

 

• Business meetings – Business Etiquette
  • Meetings
    • Preparing for Meetings
    • Identify Your Purpose
    • Select Participants for The Meetings
    • Choose the Timr and Prepare the Facilities
    • Set the Agenda
    • Conducting and Contributing to Efficient Teams
  • Business Etiquette in Social Settings

 

• Report - Types of Report, Structure of a Report, Planning a Report
  • Report
  • Types of Reports
  • Structure of a formal report
  • Patterns of Presenting a Report
  • Other formats for formal reports
  • Covering Memo
  • Checklist for compiling report
  • Planning a report
    • Defining the problem for an analytical report
    • Defining the problem
    • Developing statement of  problem
    • Developing a preliminary report
    • Preparing the work plan
    • Statement of the problem
    • Purpose and scope of work
    •  Source and methods of data collection
    • Preliminary outline
    • Investigating information
    • Adapting report to the audience
    • Appropriate channel and medium

             

• Report - Electronic Report - Characteristics & Principles of a Good Report
  • Report
    • Electronic Reports
    • Characteristics of a good Report
    • Principles of Drafting a Report
    • Reports to different Levels Of Management

     

• Oral Presentation - Purpose & kinds of Presentation - Preparing for Oral Presentation - Mode of Delivery
  • Presentations
  • Purpose Of Presentations
  • Kinds Of Presentations
  • Preparing for an Oral Presentation
  • Factors Determining Effective Speaking
  • Modes of Delivering speech

                     

• Factors Affecting Presentation
  • Presentation
    • Factors Affecting Presentation
      • Audience analysis
      • Communication Environment
      • Personal Appearance
      • Use of Visuals
      • Opening and Closing of Presentation
      • Organizing The Presentation
      • Language and Words
      • Quality of Voice
      • Body Language
      • Answering Questions

 

• Tips for Effective Presentation - Visual Aids in oral Presentation
  • Presentations
    • Tips for giving Effective Presentations
    • Tips For Creating Power Point Presentations
    • Tips to make presentation Interesting

   

• Interview Preparation - Updating your resume - Types of Interview
  • Interview
    • General Preparation for an Interview
    • Updating your Resume
    • Preparing Questions to Ask
    • Dressing Up for the Interview
    • Establishing Rapport
    • Answering Question
    • Asking Questions
    • Body Language
    • Types of Interview Questions
    • Important Non-verbal Aspects
    • Sum Up
    • Dealing with Tricky Questions
    • Types of Interviews