• Communication Basics
    • Importance of Business Communication
    • Definition of Communication
    • Business Benefits of Effective Communication
    • Role of Communication in Business
    • The communication processes and elements/ components of communication
    • Characteristics of Communication
   
  • Types of Communication
    • Upward Communication – Objectives and Limitations
    • Downward Communication – Objectives and Limitations
    • Horizontal Communication - Objectives and Limitations
    • Diagonal Communication - Objectives and Limitations
   
  • Principles of communication
    • Direct Supervision
    • Two way Communication
    • Informal Communication
    • Listening
    • Result and Cause
    • Clarity
    • Internal and External
    • Specific
    • Honesty in Communication
   
  • Barriers to Communication and Guidelines to Overcome Barriers
    • Barriers to Communication
    • How to Overcome Barriers
 
  • Work Team Communication – Group Dynamics
    • Work Team Communication
      • Advantages of team
      • Disadvantages
      • Characterstics of effective Team
      • Group Dynamics
      • Assuming Team Role
      • Allowing For Team Evolution
      • Resolving Conflict (Measures to Resolve Conflicts)
      • Overcoming Resistance
   
  • Interpersonal Communication
    • Interpersonal or Interactional Communication
    • Elements of Interpersonal mode of Communication
     
  • Cross Cultural Communication – Diverse Work Force
    • Diverse Work Force /Cross Cultural Communication
      • Challenges of Intercultural Communication
      • Understanding The Concepts ofCulture
      • Steps to overcomeEthnocentrism and StereoTyping
      • Social Differences
      • Nonverbal Differences
      • Other Differences
      • Adapting to other Business Cultures
      • Improving Intercultural Communication Skills
   
  • Verbal Communication - Oral & Written Communication
    • Means/Media of Communication
      • Verbal Communication
        • Oral (Advantages, Limitations)
        • Written (Characteristics, Advantages, Limitations)
        • Oral Vs. Written communication
         
  • Non Verbal Communication - Sign & Audio Visual Signal - Body Language - Para Language
    • Means/Media of Communication
      • Non-Verbal Communication
        • Sign Language- visual sign in business
        • Audio/ visual Signals( Advantages, Limitations)
        • Body Language- Head, Face, Eye Contact, Gestures,  Postures
 
  • Para Language
  • Space Surrounding And Time
  • Time Language
     
  • Business Presentation – Purpose & kinds of Presentation – Preparing for Oral Presenation – Mode of Delivery
    • Presentations
      • Purpose Of Presentations
      • Kinds Of Presentations
      • Preparing for an Oral Presentation
      • Factors Determining Effective Speaking
      • Modes of Delivering speech
     
  • Factors Affecting Presentation
    • Presentation
      • Factors Affecting Presentation
        • Audience analysis
        • Communication Environment
        • Personal Appearance
        • Use of Visuals
        • Opening and Closing of Presentation
        • Organising The Presentation
        • Language and Words
        • Quality of Voice
        • Body Language
        • Answering Questions
     
  • Tips for Effective Presentation – Visual Aids in oral Presentation
    • Presentations
      • Tips for giving Effective Presentations
      • Tips For Creating Power Point Presentations
      • Tips to make presentation Interesting
 
  • Written Communication – Letter Writing – Business Messages – Letter Patterns
    • Written Communication
      • Letter Writing
        • Planning The Letter
        • Types of Business Messages
        • Positive or Good News Messages
        • Negative or Bad News Messages
        • Neutral or Routine Messages
        • Persuasive or Influential Messages
        • Different Approaches
          • Direct Approach
          • Indirect Approach
          • Patterns
            • Information Letters
            • Good News Letter
            • Direct Request Letter
            • Persuasive Letter
     
  • Functional Analysis of Business Letter – Forms of Business Letter
  • Means of Internal Communication
    • Memoranda
      • Format of the memo
      •  Tips on Writing a memo
      • Exploratory phase of writing a memo
      • Crafting Space
      • Achieving a personal or human touch
      • Other means internal Communication
    • Notices
    • Circulars and Questionnaires
    • Office Orders
     
  • Memoranda – Notices – Circulars
  • Means of internal Communication
    • Memoranda
      • Format of the memo
      • Tips on Writing a memo
      • Exploratory phase of writing a memo
      • Crafting Space
      • Achieving a personal or human touch
      • Other means internal Communication
    • Notices
    • Circulars and Questionnaires
    • Office Orders
     
  • Business Meeting and Business Etiquette
    • Meetings
      • Preparing for Meetings
      • Identify Your Purpose
      • Select Participants for The Meetings
      • Choose the Timr and Prepare the Facilities
      • Set the Agenda
      • Conducting and Contributing to Efficient Teams
    • Business Etiquette in Social Settings
     
  • Documents Related to Meeting - Minutes – Agenda
    • Documents Related to Meeting
      • Agenda and minutes
      • Importance of minutes
      • Compiling Minutes
      • Key language points