• Communication Basics
  • Importance of Business Communication
  • Definition of Communication
  • Business Benefits of Effective Communication
  • Role of Communication in Business
  • The communication processes and elements/ components of communication
  • Characteristics of Communication

   

• Types of Communication
  • Upward Communication – Objectives and Limitations
  • Downward Communication – Objectives and Limitations
  • Horizontal Communication - Objectives and Limitations
  • Diagonal Communication - Objectives and Limitations

   

• Principles of communication
  • Direct Supervision
  • Two way Communication
  • Informal Communication
  • Listening
  • Result and Cause
  • Clarity
  • Internal and External
  • Specific
  • Honesty in Communication

   

• Barriers to Communication and Guidelines to Overcome Barriers
  • Barriers to Communication
  • How to Overcome Barriers

 

• Work Team Communication – Group Dynamics
  • Work Team Communication
    • Advantages of team
    • Disadvantages
    • Characterstics of effective Team
    • Group Dynamics
    • Assuming Team Role
    • Allowing For Team Evolution
    • Resolving Conflict (Measures to Resolve Conflicts)
    • Overcoming Resistance

   

• Interpersonal Communication
  • Interpersonal or Interactional Communication
  • Elements of Interpersonal mode of Communication

     

• Cross Cultural Communication – Diverse Work Force
  • Diverse Work Force /Cross Cultural Communication
    • Challenges of Intercultural Communication
    • Understanding The Concepts ofCulture
    • Steps to overcomeEthnocentrism and StereoTyping
    • Social Differences
    • Nonverbal Differences
    • Other Differences
    • Adapting to other Business Cultures
    • Improving Intercultural Communication Skills

   

• Verbal Communication - Oral & Written Communication
  • Means/Media of Communication
    • Verbal Communication
      • Oral (Advantages, Limitations)
      • Written (Characteristics, Advantages, Limitations)
      • Oral Vs. Written communication

         

• Non Verbal Communication - Sign & Audio Visual Signal - Body Language - Para Language
  • Means/Media of Communication
    • Non-Verbal Communication
      • Sign Language- visual sign in business
      • Audio/ visual Signals( Advantages, Limitations)
      • Body Language- Head, Face, Eye Contact, Gestures,  Postures

 

• Para Language
• Space Surrounding And Time
• Time Language

     

• Business Presentation – Purpose & kinds of Presentation – Preparing for Oral Presenation – Mode of Delivery
  • Presentations
    • Purpose Of Presentations
    • Kinds Of Presentations
    • Preparing for an Oral Presentation
    • Factors Determining Effective Speaking
    • Modes of Delivering speech

     

• Factors Affecting Presentation
  • Presentation
    • Factors Affecting Presentation
      • Audience analysis
      • Communication Environment
      • Personal Appearance
      • Use of Visuals
      • Opening and Closing of Presentation
      • Organising The Presentation
      • Language and Words
      • Quality of Voice
      • Body Language
      • Answering Questions

     

• Tips for Effective Presentation – Visual Aids in oral Presentation
  • Presentations
    • Tips for giving Effective Presentations
    • Tips For Creating Power Point Presentations
    • Tips to make presentation Interesting

 

• Written Communication – Letter Writing – Business Messages – Letter Patterns
  • Written Communication
    • Letter Writing
      • Planning The Letter
      • Types of Business Messages
      • Positive or Good News Messages
      • Negative or Bad News Messages
      • Neutral or Routine Messages
      • Persuasive or Influential Messages
      • Different Approaches
        • Direct Approach
        • Indirect Approach
        • Patterns
          • Information Letters
          • Good News Letter
          • Direct Request Letter
          • Persuasive Letter

     

• Functional Analysis of Business Letter – Forms of Business Letter
• Means of Internal Communication
  • Memoranda
    • Format of the memo
    •  Tips on Writing a memo
    • Exploratory phase of writing a memo
    • Crafting Space
    • Achieving a personal or human touch
    • Other means internal Communication
  • Notices
  • Circulars and Questionnaires
  • Office Orders

     

• Memoranda – Notices – Circulars
• Means of internal Communication
  • Memoranda
    • Format of the memo
    • Tips on Writing a memo
    • Exploratory phase of writing a memo
    • Crafting Space
    • Achieving a personal or human touch
    • Other means internal Communication
  • Notices
  • Circulars and Questionnaires
  • Office Orders

     

• Business Meeting and Business Etiquette
  • Meetings
    • Preparing for Meetings
    • Identify Your Purpose
    • Select Participants for The Meetings
    • Choose the Timr and Prepare the Facilities
    • Set the Agenda
    • Conducting and Contributing to Efficient Teams
  • Business Etiquette in Social Settings

     

• Documents Related to Meeting - Minutes – Agenda
  • Documents Related to Meeting
    • Agenda and minutes
    • Importance of minutes
    • Compiling Minutes
    • Key language points