- Communication Basics - Definition & Importance of Business Communication - Role of Communication in Business
- Importance of Business Communication
- Definition of Communication
- Business Benefits of Effective Communication
- Role of Communication in Business
- The communication processes and elements/ components of communication
- Characteristics of Communication
- Types of Communication
- Upward Communication – Objectives and Limitations
- Downward Communication – Objectives and Limitations
- Horizontal Communication - Objectives and Limitations
- Diagonal Communication - Objectives and Limitations
- Principles of communication
- Direct Supervision
- Two way Communication
- Informal Communication
- Listening
- Result and Cause
- Clarity
- Internal and External
- Specific
- Honesty in Communication
- Barriers to Communication and Guidelines to Overcome Barriers
- Barriers to Communication
- How to Overcome Barriers
- Written Communication - Letter Writing - Business Messages - Letter Patterns
- Letter Writing
- Planning The Letter
- Types of Business Messages
- Positive or Good News Messages
- Negative or Bad News Messages
- Neutral or Routine Messages
- Persuasive or Influential Messages
- Different Approaches
- Direct Approach
- Indirect Approach
- Patterns
- Information Letters
- Good News Letter
- Direct Request Letter
- Persuasive Letter
- Functional Analysis of Business Letter - Forms of Business Letter
- Means of Internal Communication
- Memoranda
- Format of the memo
- Tips on Writing a memo
- Exploratory phase of writing a memo
- Crafting Space
- Achieving a personal or human touch
- Other means internal Communication
- Notices
- Circulars and Questionnaires
- Office Orders
- Report - Types of Report, Structure of a Report, Planning a Report
- Report
- Types of Reports
- Structure of a formal report
- Patterns of Presenting a Report
- Other formats for formal reports
- Covering Memo
- Checklist for compiling report
- Planning a report
- Defining the problem for an analytical report
- Defining the problem
- Developing statement of problem
- Developing a preliminary report
- Preparing the work plan
- Statement of the problem
- Purpose and scope of work
- Source and methods of data collection
- Preliminary outline
- Investigating information
- Adapting report to the audience
- Appropriate channel and medium
- Report - Electronic Report - Characteristics & Principles of a Good Report
- Report
- Electronic Reports
- Characteristics of a good Report
- Principles of Drafting a Report
- Reports to different Levels Of Management
- Verbal Communication
- Means/Media of Communication
- Verbal Communication
- Oral (Advantages, Limitations)
- Written (Characteristics, Advantages, Limitations)
- Oral Vs. Written communication
- Non Verbal Communication
- Means/Media of Communication
- Non-Verbal Communication
- Sign Language- visual sign in business
- Audio/ visual Signals( Advantages, Limitations)
- Body Language- Head, Face, Eye Contact, Gestures, Postures
- Para Language
- Space Surrounding And Time
- Time Language
- Email as a Form of Communication
- Email as a Form of Communication
- Weakest links in E mail
- How can You make your Email Work For you
- Persuasive Message
- Interpersonal Communication
- Interpersonal or Interactional Communication
- Elements of Interpersonal mode of Communication
- Business meetings – Business Etiquette
- Meetings
- Preparing for Meetings
- Identify Your Purpose
- Select Participants for The Meetings
- Choose the Timr and Prepare the Facilities
- Set the Agenda
- Conducting and Contributing to Efficient Teams
- Business Etiquette in Social Settings
- Documents Related to Meeting – Minutes – Agenda
- Documents Related to Meeting
- Agenda and minutes
- Importance of minutes
- Compiling Minutes
- Key language points
- Business Presentation – Purpose & kinds of Presentation – Preparing for Oral Presentation – Mode of Delivery
- Presentation
- Purpose of presentation
- Kinds of presentation
- Preparing for an oral presentation
- Factors determining effective speaking
- Modes of delivering speech
- Factors Affecting Presentation
- Presentation
- Factors Affecting Presentation
- Audience analysis
- Communication Environment
- Personal Appearance
- Use of Visuals
- Opening and Closing of Presentation
- Organising The Presentation
- Language and Words
- Quality of Voice
- Body Language
- Answering Questions
- Tips for Effective Presentation - Visual Aids in oral Presentation
- Presentations
- Tips for giving Effective Presentations
- Tips For Creating Power Point Presentations
- Tips to make presentation Interesting
- Group Discussion
- Advantages
- Who can use?
- When to use?
- Brainstorming
- Focus Groups
- Guidelines
- Holding a Discussion
- Roles and Functions in GD
- Task Roles
- Group Tasks and Maintenance
- Types of Non functional Behaviour
- Improving Group Performance
- Criteria For Effective Group Discussions
- Problems Hindering Group Effectiveness