• Communication Basics - Definition & Importance of Business Communication - Role of Communication in Business
  • Importance of Business Communication
  • Definition of Communication
  • Business Benefits of Effective Communication
  • Role of Communication in Business
  • The communication processes and elements/ components of communication
  • Characteristics of Communication

 

• Types of Communication
  • Upward Communication – Objectives and Limitations
  • Downward Communication – Objectives and Limitations
  • Horizontal Communication - Objectives and Limitations
  • Diagonal Communication - Objectives and Limitations

   

• Principles of communication
  • Direct Supervision
  • Two way Communication
  • Informal Communication
  • Listening
  • Result and Cause
  • Clarity
  • Internal and External
  • Specific
  • Honesty in Communication

 

• Barriers to Communication and Guidelines to Overcome Barriers
  • Barriers to Communication
  • How to Overcome Barriers

 

• Written Communication - Letter Writing - Business Messages - Letter Patterns
  • Written Communication
• Letter Writing
  • Planning The Letter
  • Types of Business Messages
    • Positive or Good News Messages
    • Negative or Bad News Messages
    • Neutral or Routine Messages
    • Persuasive or Influential Messages
  • Different Approaches
    • Direct Approach
    • Indirect Approach
  • Patterns
    • Information Letters
    • Good News Letter
    • Direct Request Letter
    • Persuasive Letter

 

• Functional Analysis of Business Letter - Forms of Business Letter
  • Means of Internal Communication        
  • Memoranda
    • Format of the memo
    •  Tips on Writing a memo
    • Exploratory phase of writing a memo
    • Crafting Space
    • Achieving a personal or human touch
    • Other means internal Communication
  • Notices
  • Circulars and Questionnaires
  • Office Orders

 

• Report - Types of Report, Structure of a Report, Planning a Report
  • Report
    • Types of Reports
    • Structure of a formal report
    • Patterns of Presenting a Report
    • Other formats for formal reports
    • Covering Memo
    • Checklist for compiling report
    • Planning a report
      • Defining the problem for an analytical report
      • Defining the problem
      • Developing statement of  problem
      • Developing a preliminary report
      • Preparing the work plan
      • Statement of the problem
      • Purpose and scope of work
      •  Source and methods of data collection
      • Preliminary outline
      • Investigating information
      • Adapting report to the audience
      • Appropriate channel and medium

 

• Report - Electronic Report - Characteristics & Principles of a Good Report
  • Report
    • Electronic Reports
    • Characteristics of a good Report
    • Principles of Drafting a Report
    • Reports to different Levels Of Management

 

• Verbal Communication
  • Means/Media of Communication
  • Verbal Communication
    • Oral (Advantages, Limitations)
    • Written (Characteristics, Advantages, Limitations)
    • Oral Vs. Written communication

 

• Non Verbal Communication
  • Means/Media of Communication
  • Non-Verbal Communication
    • Sign Language- visual sign in business
    • Audio/ visual Signals( Advantages, Limitations)
    • Body Language- Head, Face, Eye Contact, Gestures,  Postures

 

• Para Language
• Space Surrounding And Time
• Time Language

 

• Email as a Form of Communication
  • Email as a Form of Communication
    • Weakest links in E mail
    • How can You make your Email Work For you
    • Persuasive Message

 

• Interpersonal Communication
  • Interpersonal or Interactional Communication
  • Elements of Interpersonal mode of Communication

 

• Business meetings – Business Etiquette
  • Meetings
    • Preparing for Meetings
    • Identify Your Purpose
    • Select Participants for The Meetings
    • Choose the Timr and Prepare the Facilities
    • Set the Agenda
    • Conducting and Contributing to Efficient Teams
  • Business Etiquette in Social Settings

 

• Documents Related to Meeting – Minutes – Agenda
  • Documents Related to Meeting
  • Agenda and minutes
  • Importance of minutes
  • Compiling Minutes
  • Key language points

 

• Business Presentation – Purpose & kinds of Presentation – Preparing for Oral Presentation – Mode of Delivery
  • Presentation
  • Purpose of presentation
  • Kinds of presentation
  • Preparing for an oral presentation
  • Factors determining effective speaking
  • Modes of delivering speech

 

• Factors Affecting Presentation
  • Presentation
  • Factors Affecting Presentation
    • Audience analysis
    • Communication Environment
    • Personal Appearance
    • Use of Visuals
    • Opening and Closing of Presentation
    • Organising The Presentation
    • Language and Words
    • Quality of Voice
    • Body Language
    • Answering Questions

 

• Tips for Effective Presentation - Visual Aids in oral Presentation
  • Presentations
    • Tips for giving Effective Presentations
    • Tips For Creating Power Point Presentations
    • Tips to make presentation Interesting

 

• Group Discussion
  • Advantages
  • Who can use?
  • When to use?
  • Brainstorming
  • Focus Groups
  • Guidelines
  • Holding a Discussion
  • Roles and Functions in GD
  • Task Roles
  • Group Tasks and Maintenance
  • Types of Non functional Behaviour
  • Improving Group Performance
  • Criteria For Effective Group Discussions
  • Problems Hindering Group Effectiveness