• Communication Basics - Definition & Importance of Business Communication - Role of Communication in Business
    • Importance of Business Communication
    • Definition of Communication
    • Business Benefits of Effective Communication
    • Role of Communication in Business
    • The communication processes and elements/ components of communication
    • Characteristics of Communication
 
  • Types of Communication
    • Upward Communication – Objectives and Limitations
    • Downward Communication – Objectives and Limitations
    • Horizontal Communication - Objectives and Limitations
    • Diagonal Communication - Objectives and Limitations
   
  • Principles of communication
    • Direct Supervision
    • Two way Communication
    • Informal Communication
    • Listening
    • Result and Cause
    • Clarity
    • Internal and External
    • Specific
    • Honesty in Communication
 
  • Barriers to Communication and Guidelines to Overcome Barriers
    • Barriers to Communication
    • How to Overcome Barriers
 
  • Written Communication - Letter Writing - Business Messages - Letter Patterns
    • Written Communication
  • Letter Writing
    • Planning The Letter
    • Types of Business Messages
      • Positive or Good News Messages
      • Negative or Bad News Messages
      • Neutral or Routine Messages
      • Persuasive or Influential Messages
    • Different Approaches
      • Direct Approach
      • Indirect Approach
    • Patterns
      • Information Letters
      • Good News Letter
      • Direct Request Letter
      • Persuasive Letter
 
  • Functional Analysis of Business Letter - Forms of Business Letter
    • Means of Internal Communication        
    • Memoranda
      • Format of the memo
      •  Tips on Writing a memo
      • Exploratory phase of writing a memo
      • Crafting Space
      • Achieving a personal or human touch
      • Other means internal Communication
    • Notices
    • Circulars and Questionnaires
    • Office Orders
 
  • Report - Types of Report, Structure of a Report, Planning a Report
    • Report
      • Types of Reports
      • Structure of a formal report
      • Patterns of Presenting a Report
      • Other formats for formal reports
      • Covering Memo
      • Checklist for compiling report
      • Planning a report
        • Defining the problem for an analytical report
        • Defining the problem
        • Developing statement of  problem
        • Developing a preliminary report
        • Preparing the work plan
        • Statement of the problem
        • Purpose and scope of work
        •  Source and methods of data collection
        • Preliminary outline
        • Investigating information
        • Adapting report to the audience
        • Appropriate channel and medium
 
  • Report - Electronic Report - Characteristics & Principles of a Good Report
    • Report
      • Electronic Reports
      • Characteristics of a good Report
      • Principles of Drafting a Report
      • Reports to different Levels Of Management
 
  • Verbal Communication
    • Means/Media of Communication
    • Verbal Communication
      • Oral (Advantages, Limitations)
      • Written (Characteristics, Advantages, Limitations)
      • Oral Vs. Written communication
 
  • Non Verbal Communication
    • Means/Media of Communication
    • Non-Verbal Communication
      • Sign Language- visual sign in business
      • Audio/ visual Signals( Advantages, Limitations)
      • Body Language- Head, Face, Eye Contact, Gestures,  Postures
 
  • Para Language
  • Space Surrounding And Time
  • Time Language
 
  • Email as a Form of Communication
    • Email as a Form of Communication
      • Weakest links in E mail
      • How can You make your Email Work For you
      • Persuasive Message
 
  • Interpersonal Communication
    • Interpersonal or Interactional Communication
    • Elements of Interpersonal mode of Communication
 
  • Business meetings – Business Etiquette
    • Meetings
      • Preparing for Meetings
      • Identify Your Purpose
      • Select Participants for The Meetings
      • Choose the Timr and Prepare the Facilities
      • Set the Agenda
      • Conducting and Contributing to Efficient Teams
    • Business Etiquette in Social Settings
 
  • Documents Related to Meeting – Minutes – Agenda
    • Documents Related to Meeting
    • Agenda and minutes
    • Importance of minutes
    • Compiling Minutes
    • Key language points
 
  • Business Presentation – Purpose & kinds of Presentation – Preparing for Oral Presentation – Mode of Delivery
    • Presentation
    • Purpose of presentation
    • Kinds of presentation
    • Preparing for an oral presentation
    • Factors determining effective speaking
    • Modes of delivering speech
 
  • Factors Affecting Presentation
    • Presentation
    • Factors Affecting Presentation
      • Audience analysis
      • Communication Environment
      • Personal Appearance
      • Use of Visuals
      • Opening and Closing of Presentation
      • Organising The Presentation
      • Language and Words
      • Quality of Voice
      • Body Language
      • Answering Questions
 
  • Tips for Effective Presentation - Visual Aids in oral Presentation
    • Presentations
      • Tips for giving Effective Presentations
      • Tips For Creating Power Point Presentations
      • Tips to make presentation Interesting
 
  • Group Discussion
    • Advantages
    • Who can use?
    • When to use?
    • Brainstorming
    • Focus Groups
    • Guidelines
    • Holding a Discussion
    • Roles and Functions in GD
    • Task Roles
    • Group Tasks and Maintenance
    • Types of Non functional Behaviour
    • Improving Group Performance
    • Criteria For Effective Group Discussions
    • Problems Hindering Group Effectiveness