Communication Basics
- Importance of Business Communication
- Definition of Communication
- Business Benefits of Effective Communication
- Role of Communication in Business
- The communication processes and elements/ components of communication
- Characteristics of Communication

Principles of communication
- Principles of communication
  - Direct Supervision
  - Two way Communication
  - Informal Communication
  - Listening
  - Result and Cause
  - Clarity
  - Internal and External
  - Specific
  - Honesty in Communication

Types of Communication
- Types of Communication
  - Upward Communication – Objectives and Limitations
  - Downward Communication – Objectives and Limitations
  - Horizontal Communication - Objectives and Limitations
  - Diagonal Communication - Objectives and Limitations

Barriers to Communication and Guidelines to Overcome Barriers
- Barriers to Communication
- How to Overcome Barriers

Interpersonal Communication
- Interpersonal or Interactional Communication
- Elements of Interpersonal mode of Communication

Work Team Communication - Group Dynamics
- Work Team Communication
  - Advantages of team
  - Disadvantages
  - Characterstics of effective Team
  - Group Dynamics
  - Assuming Team Role
  - Allowing For Team Evolution
  - Resolving Conflict (Measures to Resolve Conflicts)
  - Overcoming Resistance

Verbal Communication
- Means/Media of Communication
- Verbal Communication
  - Oral (Advantages, Limitations)
  - Written (Characteristics, Advantages, Limitations)
  - Oral Vs. Written communication

Non Verbal Communication
- Means/Media of Communication
- Non-Verbal Communication
  - Sign Language- visual sign in business
  - Audio/ visual Signals( Advantages, Limitations)
  - Body Language- Head, Face, Eye Contact, Gestures, Postures

Oral Presentation - Purpose & kinds of Presentation - Preparing for Oral Presenation - Mode of Delivery
- Presentations
  - Purpose Of Presentations
  - Kinds Of Presentations
  - Preparing for an Oral Presentation
  - Factors Determining Effective Speaking
  - Modes of Delivering speech

Factors Affecting Presentation
- Presentation
- Factors Affecting Presentation
  - Audience analysis
  - Communication Environment
  - Personal Appearance
  - Use of Visuals
  - Opening and Closing of Presentation
  - Organising The Presentation
  - Language and Words
  - Quality of Voice
  - Body Language
  - Answering Questions

Tips for Effective Presentation - Visual Aids in oral Presentation
- Presentations
  - Tips for giving Effective Presentations
  - Tips For Creating Power Point Presentations
  - Tips to make presentation Interesting

Written Communication - Letter Writing - Business Messages - Letter Patterns
- Written Communication
- Letter Writing
- Planning The Letter
- Types of Business Messages
  - Positive or Good News Messages
  - Negative or Bad News Messages
  - Neutral or Routine Messages
  - Persuasive or Influential Messages
- Different Approaches
  - Direct Approach
  - Indirect Approach
- Patterns
  - Information Letters
  - Good News Letter
  - Direct Request Letter
  - Persuasive Letter

Functional Analysis of Business Letter - Forms of Business Letter
- Means of Internal Communication
- Memoranda
  - Format of the memo
  - Tips on Writing a memo
  - Exploratory phase of writing a memo
  - Crafting Space
  - Achieving a personal or human touch
  - Other means internal Communication
- Notices
- Circulars and Questionnaires
- Office Orders

Memos - Notices – Circulars
- Means of internal Communication
- Memoranda
  - Format of the memo
  - Tips on Writing a memo
  - Exploratory phase of writing a memo
  - Crafting Space
  - Achieving a personal or human touch
  - Other means internal Communication
- Notices
- Circulars and Questionnaires
- Office Orders

Email as a Form of Communication
- Email as a Form of Communication
  - Weakest links in E mail
  - How can You make your Email Work For you
- Persuasive Message

Report - Types of Report, Structure of a Report, Planning a Report
Report
- Types of Reports
- Structure of a formal report
- Patterns of Presenting a Report
- Other formats for formal reports
- Covering Memo
- Checklist for compiling report
- Planning a report
  - Defining the problem for an analytical report
  - Defining the problem
  - Developing statement of problem
  - Developing a preliminary report
  - Preparing the work plan
  - Statement of the problem
  - Purpose and scope of work
  - Source and methods of data collection
  - Preliminary outline
  - Investigating information
  - Adapting report to the audience
  - Appropriate channel and medium

Report - Electronic Report - Characteristics & Principles of a Good Report
- Report
  - Electronic Reports
  - Characteristics of a good Report
  - Principles of Drafting a Report
  - Reports to different Levels Of Management

Cross Cultural Communication - Diverse Work Force
- Diverse Work Force /Cross Cultural Communication
  - Challenges of Intercultural Communication
  - Understanding The Concepts ofCulture
  - Steps to overcomeEthnocentrism and StereoTyping
  - Social Differences
  - Nonverbal Differences
  - Other Differences
  - Adapting to other Business Cultures
  - Improving Intercultural Communication Skills

Business meetings – Business Etiquette
- Meetings
  - Preparing for Meetings
  - Identify Your Purpose
  - Select Participants for The Meetings
  - Choose the Timr and Prepare the Facilities
  - Set the Agenda
  - Conducting and Contributing to Efficient Teams
  - Business Etiquette in Social Settings

Documents Related to Meeting – Minutes – Agenda
- Documents Related to Meeting
- Agenda and minutes
- Importance of minutes
- Compiling Minutes
- Key language points

Interview Preparation - Updating your resume - Types of Interview
- Interview
  - General Preparation for an Interview
  - Updating your Resume
  - Preparing Questions to Ask
  - Dressing Up for the Interview
  - Establishing Rapport
  - Answering Question
  - Asking Questions
  - Body Language
  - Types of Interview Questions
  - Important NON-verbal Aspects
  - Sum Up
  - Dealing with Tricky Questions
  - Types of Interviews