Communication Basics
- Importance of Business Communication
- Definition of Communication
- Business Benefits of Effective Communication
- Role of Communication in Business
- The communication processes and elements/ components of communication
- Characteristics of Communication

Types of Communication
- Types of Communication
  - Upward Communication – Objectives and Limitations
  - Downward Communication – Objectives and Limitations
  - Horizontal Communication - Objectives and Limitations
  - Diagonal Communication - Objectives and Limitations

Barriers to Communication and Guidelines to Overcome Barriers
- Barriers to Communication
- How to Overcome Barriers

Written Communication - Letter Writing - Business Messages - Letter Patterns
- Written Communication
  - Letter Writing
    - Planning The Letter
    - Types of Business Messages
    - Positive or Good News Messages
    - Negative or Bad News Messages
    - Neutral or Routine Messages
    - Persuasive or Influential Messages
    - Different Approaches
      - Direct Approach
      - Indirect Approach
      - Patterns
        
        Information Letters
        
        Good News Letter
        
        Direct Request Letter
        
        Persuasive Letter

Functional Analysis of Business Letter - Forms of Business Letter
- Means of Internal Communication
- Memoranda
  - Format of the memo
  - Tips on Writing a memo
  - Exploratory phase of writing a memo
  - Crafting Space
  - Achieving a personal or human touch
  - Other means internal Communication
- Notices
- Circulars and Questionnaires
- Office Orders

Memos - Notices – Circulars
- Means of internal Communication
  - Memoranda
    - Format of the memo
    - Tips on Writing a memo
    - Exploratory phase of writing a memo
    - Crafting Space
    - Achieving a personal or human touch
    - Other means internal Communication
    - Notices
    - Circulars and Questionnaires
    - Office Orders

Report - Types of Report, Structure of a Report, Planning a Report
- Report
  - Types of Reports
  - Structure of a formal report
  - Patterns of Presenting a Report
  - Other formats for formal reports
  - Covering Memo
  - Checklist for compiling report
  - Planning a report
  - Defining the problem for an analytical report
  - Defining the problem
  - Developing statement of problem
  - Developing a preliminary report
  - Preparing the work plan
  - Statement of the problem
  - Purpose and scope of work
  - Source and methods of data collection
  - Preliminary outline
  - Investigating information
  - Adapting report to the audience
  - Appropriate channel and medium

Report - Electronic Report - Characteristics & Principles of a Good Report
- Report
  - Electronic Reports
  - Characteristics of a good Report
  - Principles of Drafting a Report
  - Reports to different Levels Of Management

Verbal Communication
- Means/Media of Communication
- Verbal Communication
  - Oral (Advantages, Limitations)
  - Written (Characteristics, Advantages, Limitations)
  - Oral Vs. Written communication

Interpersonal Communication
- Interpersonal or Interactional Communication
- Elements of Interpersonal mode of Communication

Non Verbal Communication
- Means/Media of Communication
- Non-Verbal Communication
  - Sign Language- visual sign in business
  - Audio/ visual Signals( Advantages, Limitations)
  - Body Language- Head, Face, Eye Contact, Gestures, Postures

Business meetings – Business Etiquette
- Meetings
  - Preparing for Meetings
  - Identify Your Purpose
  - Select Participants for The Meetings
  - Choose the Timr and Prepare the Facilities
  - Set the Agenda
  - Conducting and Contributing to Efficient Teams
  - Business Etiquette in Social Settings

Documents Related to Meeting – Minutes – Agenda
- Documents Related to Meeting
- Agenda and minutes
- Importance of minutes
- Compiling Minutes
- Key language points