Communication Basics
- Importance of Business Communication
- Definition of Communication
- Business Benefits of Effective Communication
- Role of Communication in Business
- The communication processes and elements/ components of communication
- Characteristics of Communication

Types of Communication
- Types of Communication
  - Upward Communication – Objectives and Limitations
  - Downward Communication – Objectives and Limitations
  - Horizontal Communication - Objectives and Limitations
  - Diagonal Communication - Objectives and Limitations

Principles of communication
- Principles of communication
  - Direct Supervision
  - Two way Communication
  - Informal Communication
  - Listening
  - Result and Cause
  - Clarity
  - Internal and External
  - Specific
  - Honesty in Communication

Barriers to Communication and Guidelines to Overcome Barriers
- Barriers to Communication
- How to Overcome Barriers

Cross Cultural Communication - Diverse Work Force
- Diverse Work Force /Cross Cultural Communication
- Challenges of Intercultural Communication
- Understanding The Concepts of Culture
- Steps to overcome Ethnocentrism and Stereo Typing
- Social Differences
- Nonverbal Differences
- Other Differences
- Adapting to other Business Cultures
- Improving Intercultural Communication Skills

Interpersonal Communication
- Interpersonal or Interactional Communication
- Elements of Interpersonal mode of Communication

Work Team Communication - Group Dynamics
- Work Team Communication
  - Advantages of team
  - Disadvantages
  - Characterstics of effective Team
  - Group Dynamics
  - Assuming Team Role
  - Allowing For Team Evolution
  - Resolving Conflict (Measures to Resolve Conflicts)
  - Overcoming Resistance

Verbal Communication
- Means/Media of Communication
  - Verbal Communication
    - Oral (Advantages, Limitations)
    - Written (Characteristics, Advantages, Limitations)
    - Oral Vs. Written communication

Non Verbal Communication
- Means/Media of Communication
  - Non-Verbal Communication
    - Sign Language- visual sign in business
    - Audio/ visual Signals( Advantages, Limitations)
    - Body Language- Head, Face, Eye Contact, Gestures, Postures

Oral Presentation - Purpose & kinds of Presentation - Preparing for Oral Presenation - Mode of Delivery
- Presentations
  - Purpose Of Presentations
  - Kinds Of Presentations
  - Preparing for an Oral Presentation
  - Factors Determining Effective Speaking
  - Modes of Delivering speech

Factors Affecting Presentation
- Presentation
  - Factors Affecting Presentation
  - Audience analysis
  - Communication Environment
  - Personal Appearance
  - Use of Visuals
  - Opening and Closing of Presentation
  - Organising The Presentation
  - Language and Words
  - Quality of Voice
  - Body Language
  - Answering Questions

Tips for Effective Presentation - Visual Aids in oral Presentation
- Presentations
  - Tips for giving Effective Presentations
  - Tips For Creating Power Point Presentations
  - Tips to make presentation Interesting

Written Communication - Letter Writing - Business Messages - Letter Patterns
- Written Communication
- Letter Writing
  - Planning The Letter
  - Types of Business Messages
    - Positive or Good News Messages
    - Negative or Bad News Messages
    - Neutral or Routine Messages
    - Persuasive or Influential Messages
  - Different Approaches
    - Direct Approach
    - Indirect Approach
  - Patterns
    - Information Letters
    - Good News Letter
    - Direct Request Letter
    - Persuasive Letter

Functional Analysis of Business Letter - Forms of Business Letter
- Means of Internal Communication
  - Memoranda
    - Format of the memo
    - Tips on Writing a memo
    - Exploratory phase of writing a memo
    - Crafting Space
    - Achieving a personal or human touch
    - Other means internal Communication
  - Notices
  - Circulars and Questionnaires
  - Office Orders

Email as a Form of Communication
- Email as a Form of Communication
  - Weakest links in E mail
  - How can You make your Email Work For you
Persuasive Message

Report - Types of Report, Structure of a Report, Planning a Report
Report
- Types of Reports
- Structure of a formal report
- Patterns of Presenting a Report
- Other formats for formal reports
- Covering Memo
- Checklist for compiling report
- Planning a report
  - Defining the problem for an analytical report
  - Defining the problem
  - Developing statement of problem
  - Developing a preliminary report
  - Preparing the work plan
  - Statement of the problem
  - Purpose and scope of work
  - Source and methods of data collection
  - Preliminary outline
  - Investigating information
  - Adapting report to the audience
  - Appropriate channel and medium

Report - Electronic Report - Characteristics & Principles of a Good Report
- Report
  - Electronic Reports
  - Characteristics of a good Report
  - Principles of Drafting a Report
  - Reports to different Levels Of Management

Documents Related to Meeting – Minutes – Agenda
- Documents Related to Meeting
  - Agenda and minutes
  - Importance of minutes
  - Compiling Minutes
  - Key language points

Interview Preparation - Updating your resume - Types of Interview
- Interview
  - General Preparation for an Interview
  - Updating your Resume
  - Preparing Questions to Ask
  - Dressing Up for the Interview
  - Establishing Rapport
  - Answering Question
  - Asking Questions
  - Body Language
  - Types of Interview Questions
  - Important NON-verbal Aspects
  - Sum Up
  - Dealing with Tricky Questions
  - Types of Interviews

Group Discussion
- Advantages
- Who can use?
- When to use?
- Brainstorming
- Focus Groups
- Guidelines
- Holding a Discussion
- Roles and Functions in GD
- Task Roles
- Group Tasks and Maintenance
- Types of Non functional Behaviour
- Improving Group Performance
- Criteria For Effective Group Discussions
- Problems Hindering Group Effectiveness